The reliability and high productivity of Pietro Carnaghi machines are undoubtedly essential to the production cycle. To maintain high levels of productivity, diagnostic times and the speed with which technical interventions are organized are key features that distinguish Pietro Carnaghi’s after-sales service. The organization, with its 100 years of experience and installations all over the world, allows us to have a team of specialized technicians always available and who can promptly reach our customers’ premises from the reporting of the fault.

Please contact Pietro Carnaghi Service Department here for any information.

Pietro Carnaghi offers its customers remote connection systems that allow a real-time machine diagnosis and programming troubleshooting.
Supplying a remote service means having the possibility to connect to Pietro Carnaghi machines wherever they are in the world, via secure connections compliant with current regulations.

An innovative tool that allows the machine’s operator panel to be viewed directly on a PC in the after-sales office. An important aid for both production and programming.

The availability of spare parts is essential for minimizing machine downtime.
To this aim, Pietro Carnaghi ensures rapid procurement and shipment of spare parts worldwide and, upon request, the establishment of dedicated spare parts warehouses.

This is an important concept in which Pietro Carnaghi firmly believes.
Scheduled and ongoing maintenance of the machine significantly increases production capacity, drastically reducing downtime by identifying and managing latent issues that may arise over time.
The After-Sales Service offers preventative maintenance programs specifically designed for its customers.

Pietro Carnaghi provides a highly qualified technical staff dedicated to training technicians who will operate Pietro Carnaghi machines. The main courses offered are:

• Machine Operator Courses
• Programming Courses
• Mechanical Maintenance Courses
• Electrical Maintenance Courses
• PLC/CNC Programming Courses

Reorganizing your workshop or simply purchasing used machinery often requires disassembly, relocation, and assembly at different locations. Pietro Carnaghi supports its customers with the relocation of its machines worldwide, providing its expertise and ensuring safety, speed, and the quality that distinguishes it.

After several years of intensive production, the machines may require updates with new technologies available on the market and/or retrofitting to restore their quality and safety standards.

Our retrofitting services include:

• In-depth assessment of the wear and tear of Pietro Carnaghi machines
• Detailed quotation for the type of work to be performed
• Electrical and mechanical design
• Mechanical, electrical, and software remake
• Commissioning
• Restoration of geometric tolerances